Privacy Policy

Welcome to Handmade Love Filled ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Handmade Love Filled is operated in compliance with the laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and applicable regulations issued by the UAE Data Office.

We use the information we collect to:

• Process transactions and fulfill orders
• Create and manage your account
• Verify seller identities and business credentials
• Send transactional emails (order confirmations, shipping updates)
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Improve our platform and user experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

We may share your information with:

• Sellers: When you make a purchase, we share necessary information (name, shipping address) with the seller to fulfill your order.
• Payment Processors: We use Stripe to process payments. Your payment information is handled directly by Stripe in accordance with their privacy policy.
• Service Providers: Third-party services that help us operate our platform (hosting, email delivery, analytics).
• Legal Requirements: When required by UAE law or to protect our legal rights.

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure payment processing through Stripe

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by UAE law. Specifically:

• Account information: Until you delete your account
• Transaction records: 7 years (as required by UAE tax regulations)
• Marketing preferences: Until you withdraw consent

Under UAE data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Object to certain processing of your information
• Request data portability

To exercise any of these rights, please contact us at privacy@handmadelovefilled.com

Some of our service providers may be located outside the UAE. When we transfer your data internationally, we ensure appropriate safeguards are in place in compliance with UAE data protection requirements.

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.